Privacy Policy
Last updated: April 2026
RH Plumbing and Heating("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller is RH Plumbing and Heating, registered at 35 Cefn Glas Road, Bridgend, CF31 4PG. You can contact us at rhplumbingbridgend@gmail.com or call 07535 037233.
2. Information We Collect
We may collect the following personal data:
- Name, email address, phone number, and postal address when you contact us or submit an enquiry
- Property details and service requirements provided through our enquiry form
- Technical data such as IP address, browser type, and device information collected through cookies
- Usage data about how you interact with our website
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver the plumbing and heating services you have requested
- To send appointment confirmations and service updates
- To improve our website and services through analytics (with your consent)
- To comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
- Consent - when you submit an enquiry form or accept cookies
- Contract - when necessary to perform a service you have requested
- Legitimate interests - to improve our services and respond to enquiries
- Legal obligation - to comply with applicable laws and regulations
5. Data Sharing
We do not sell your personal data. We may share your information with trusted third parties only when necessary to provide our services, including email service providers (Resend) for communication, and analytics services (Vercel Analytics) with your consent.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months. Service records are retained for 6 years in accordance with legal requirements.
7. Your Rights
Under UK-GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at rhplumbingbridgend@gmail.com.
8. Cookies
Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact & Complaints
If you have concerns about how we handle your data, please contact us at rhplumbingbridgend@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.